Chase Bank

Horrible customer service. They talk to you like you’re dirt. No willingness to help

I had no problem, staff are polite very professional and helpful when needed.

“Things change” is how this senior citizen was greeted at your Military Trail office in Deerfield. I did not know to sign in as sign in sheet on table in sitting area and never expected it there. Just needed a question answered and saw two people standing by first counter I saw. One was a mortgage officer who should not have been there and would not even acknowledge me. Other I didn’t know was helping someone and was rude. What a greeting! I mentioned all this to your person in an office and said the above “things change”. Customer Service should not. Nothing was clear. I tried to rectify this by calling first. No One answered phone. Some one should cover branch office phones. Indeed, things do change and not for the better. Long time customer and disappointed to see your manner of treating your clients has changed so much. The lady up front could have been kinder to an older woman who clearly only had a quick question and then would have waited patiently in line. NO personal transactions should have occurred at that counter anyway.

They refused notarize my documents because I have no account with they. Is it a new practice now?🙄 I was notarizing before in Chase and Bank of America and it never was an issue! Spend 30 min for nothing!

I go to this bank many times in a a month for my business and personal needs. I have always received excellent service no matter what time of day. The inside staff were helpful with Notary signatures for my home loan, even though it was not a Chase Home Loan. The drive through is one of the few left in the county. I love Chase and this branch is fantastic.