Office Depot

Waited for 2HOURS just to tell us the machine malfunction for printing. What a terrible experience! Very VERY TERRIBLE CUSTOMER SERVICE!

Just returned from this store and was very very disappointed that I went to 2 different locations in order to buy this printer that I saw online for the $399 price. Now, with that being said, when I arrived at the East Boca Raton store, (#4) the nice sales associate looked for the printer and after I showed him the difference in price from what I had on my phone (picture like the one attached) and what I saw was listed on display, he went on to let me know that he would honor the price online. At the register a Sales Manager came over (didn’t get his name but got his DM name-Tom Merriman to reach out to him) and somewhat argued with me telling me that what I had was an “old ad” (like 10 x he said this) I went on to point out to him that even the “July 4th notice of change of hours” was noted on the ad and that it wasn’t an old ad and that the site even told me how many they had in their inventory. I also mentioned to him that this was a mistake on Office Depot part and that they needed to update all of their advertisements on the internet and that it wasn’t my problem. He went on to tell me that “this was from Google and that it wasn’t his problem either” which I thought was very unprofessional and rude to say the least. I asked if he would honor the price because it is what made me come into the store, and he point blank told me that he absolutely would not! I only bought the printer because mine broke 4 hours before and I have an important project due tomorrow and the stores were closing within the next 45 minutes so I was left with no choice. I will not be going back to this store and would recommend to stay away as obviously they lack a tremendous amount of good customer service. Very disappointing!!

Good place for buying office staffs. Not too much items are available but the salesmen are very helpful

Awesome staff…lifesavers in on demand printing..customer resolution..they truly care about doing the best job..grateful customer!

This Office Depot was so ridiculously helpful. My order got overlooked so even though my estimated pick up time was 7 pm I ended up having to go closer to close. The young man in the print department was so helpful and patient. I could tell he was tired but he felt my sense of urgency and empathize with it. Thanks to him we got our wedding programs printed just in time! Thank you!!