FedEx Ship Center

Horrible customer service. In the phone told us that I can come and pick up my boyfriends package if I have a picture of his ID. Drove AN HOUR to pick up this package because they were about to send it back to the sender (because they didn’t let us fix a mistake xfinity made and put a wrong address) a man told me that he can’t give me the package and said my boyfriend needs to pick it up. My boyfriend called them and asked them to have the package ready for him to pick up, and they told him that even my boyfriend can’t pick it up even though it’s his package with his name on it??? Now they just returned the whole package to the sender… HORRIBLE customer service, never using FedEx again….

Found a note on my door with a tag. Opened fedex.com searched for tag id, told me to get my package after 5PM from this location. Went there at 5:45 PM, the truck was not there. Told that it will come around 6:08 PM. Waited until 6:15 PM to hear that truck won’t come until 7:30 PM which is their closing time so I should wait for delivery tomorrow. That is 1 hour of my life going into trash because they don’t work on their official schedule and don’t have the system or people that tells the truth to their customers.

Safety measures taken due to covid, friendly service, sometimes late in the day the wait to ship is long

Easy in and out if you are just dropping off something for the pick-up box outside. Beware of parking lot, however. It seems to attract people who are unfamiliar with parking lot etiquette.

Very helpful. Some shipping centers feel like government entities. Cold and stern come to mind. But this FedEx shipping location has always been helpful. Easy to establish a relationship with the front desk staff if you ship a lot. Solid experience all around.