YourITgroup

Horrible customer service! I called and a girl Jessica answered the phone and not only was she extremely rude, she ended up hanging up on me out of her frustration! And my conpany is their customer!!
I work for a company that hired their services to help us, employees, with IT issues. She has no manners, she was frustrated bc I wanted to speak to a specific person and she couldn’t handle it and hung up on me.
I hope you guys record the calls. It was today Monday March 15th, 2021 at around 1pm.
Please , Supervisors, look into the call.

Our experience so far with YourITgroup has been great. It is still early on, but they seem up to the task when it comes to our needs, especially those concerning the future of our fairly new small business. We are excited to have them with us on our journey. Highly informed staff.
Highly recommend!

YourITgroup has provided great services for our company! They are patient, and they are always there for us when we run into a problem or need help. YourITgroup offers professional service with employees that genuinely care about their customers.

YourITgroup has been providing my company IT Support for more than 15 years and I could not be happier with this professional vendor. Their Staff is amazing and always eager to answer any questions we may have pertaining to today’s IT needs. Thank you for your excellent service and we look forward to this relationship between our companies for many more years!

We have worked with them since January of 2017 and they have been great in supporting our remote office. They did have a staffing change that put us back a little but they have a team engineers that they quickly reassigned resources and was able to continue with the projects. They are very knowledgeable and responsive to our needs. They came in and learn about our process and was able to be affective from day one. I highly recommend them.