Charles Medical Group

Great Doctor! Great Office! Very happy with my experience and highly recommend!

I found Dr. Charles on Instagram and was impressed by the videos that I saw explaining how the process works, the different transplant methods, etc. I reached out to them and Patricia, Patient Coordinator, helped me schedule a free consultation with Dr. Charles. I had a great experience from the moment I walked into the office. I was immediately greeted and they made me feel at ease. After a brief meeting with Patricia to discuss the history of hair loss in my family and what were my goals and expectations, I was introduced to Dr. Charles. He made my feel very comfortable and explained the science behind hair loss, the success potential, and the treatments available for me, taking into consideration my family history and the quality of my donor area. We both agreed that the FUE treatment was the appropriate one for me. I returned for my treatment about a month after the initial consultation. I was the only patient scheduled for treatment that day. That made me feel that I was very important for them and that they were committed to a successful surgery. Everyone was very friendly. Dr. Charles, Haley, Roberto and the rest of the staff made me feel at ease at all times and helped me stay calmed during the process. The surgery was a complete success and they took the time to talk to me about the recovery process and the do’s and don’ts during the new few weeks. Patricia and Dr. Charles kept in touch with me for the first 2-3 days after the surgery and were available to answer my calls at any time. I recommend Dr. Charles and his team for anyone looking for a hair transplant surgery and can’t wait to see the full results in the next few months!

Thank you Dr. Charles. Love the staff as well. Definitely need to consult with Patrcia. Dr. Charles is clearly a competent surgeon. His assistants are well trained. It is vitally important that the assistants are competant as they do a lot of the hair placement. Make sure it is not a transient staff. Insure they have been with the doctor for a good period of time and are on the same page.

So my experience with Charles Medical Group was nothing short of magical. It started with a very pleasant receptionist that attended me when I first made my appointment (nice receptionists aren’t anything unique but it is something noteworthy). I personally made a hour+ drive for this place because of the free consultation they provided (I believed it was well worth the drive after extensively looking into Dr.Charles’ surgical history). Once I arrived, the establishment was extremely clean, roomy and I was attended immediately during normal office hours. I spoke with Dr.Charles’ assistant to first reiterate my intentions and plans with my hair and to find out what I have tried before (Normal stuff but I felt reassured that they were taking these foundation building steps). Finally once I was in the same room with Dr.Charles, we both spoke extensively about what I want from a hair transplant and everything else to with the procedure. We spoke about the Pros&Cons of both procedures without any bias into either procedure, we spoke about help I could receive NOW to help keep/grow any hair between now and the procedure date, we ended up speaking about anything that came to mind. In doing all of this, Dr.Charles and his assistants cleared any doubt and concern about the procedure. Doubt and concerning feeling I carried with me for a long time. I couldn’t have asked for a better consultation.

*Other noteworthy remarks*
-The consultation was 100% free, Dr.Charles and his employees did not gain anything from my visit. (Aside from this review i guess)
-I am writing this review a few days after my consultation date because I needed time to collect my thoughts and fact check the information told to me. (everything they told me was 100% correct)
-I still feel like I made the right decision going to Dr.Charles office that day.

Was shown pics of clients with the most beautiful hair & was so misleading, none of mine turned out like any of those @ all 🙄🤨🤥