Cartier

Awful customer service by the gal working the door (Thursday March 4th in the morning). She was visibly inconvenienced by customers showing up. She tried to avoid helping me and even provided wrong information about my watch and what I tried getting done. I left very disappointed in the experience and I hope to never have to go into that store again.

My fiancé and I were getting our wedding bands from Cartier in Boca. The sales associate was busy and we waited outside for 30 mins. The staff that came to the door a few times was so RUDE. Total turnoff, Customer Service is Paramount and being nice, which was not our experience. Definitely avoid this Cartier store.

Not good, bought a second bracelet, the new design is defective. Had to send to NY for repair over two weeks ago, still no communication or completion of repair. Very disappointed. They also do not answer the phone or return calls.

Marcus, was amazing. He helped us getting the ring of my dreams 😂 Cartier is definitely the way to go

Drove all the way just for them to tell me they don’t do bracelet cord service…. only because it’s a free service. Horrible customer service… they would do it if i was making a purchase. Only care about you $$$ not customer satisfaction.

Update: i contacted their customer service department like the comment said weeks ago, and they have yet to answer.