Chase Bank

Best service ever

A teller at this branch did a withdrawal for a couple and wasn’t paying attention to what he/her was doing and put in a wrong digit of the account number. My account (I live in TEXAS by the way) was hit for $4031.14 because of the tellers negligence. It took me 5 days to straighten this out, get my money back and unfreeze my account. Had I not of had an savings account, I would not of been able to pay my rent that was due two days after this happened I have been beyondstressed out, sick at my stomach, unable to eat or sleep dueto this wholeordeal.. After this, I am closing every account that I had with Chase.

I made an appointment for opening an account with the private client banker. After he realized that I only want to open a regular account. He rushed me out suggesting that I can open my account online. He said he will has the next customer 20 minutes later, but it will take him one hour to open my account. He said he would not has enough time to open my account. He suggested me to open my account online by myself or come back next Monday. This is not a good experience of customer service.

They don’t know what they are doing !
They look like college girls with no experience even in their customer service is like they don’t know how to deal with clients or their questions .

They say one window is open and 4 of them are just walking around the store doing nothing .

For Chase is a shame to have staff like that no following procedures even in COVID situation

The Notary is really lazy and looks like she dosent like to work

Worst customer service !!! The teller was rushing me out because she had an appointment. Disgusting attitude, will take my money somewhere else. DONT BANK with them