Element National Management

someone from element needs to contact me ASAP. I paid $300 for my deposit for the Lake Pointe in Portage Indiana that you guys are no longer in business with but Element took my payment so I need my REFUND!!!!! I’ve left a million voicemails

Avoid this company’s properties like the plague. If there was an award for worst management company in America, Element National Management would win. They never return calls or emails and they don’t care about residents. It’s astounding that despite all of the terrible Google reviews, they never change because they don’t care. I wish I could give them zero stars.

I have been trying to get in contact with this company for almost 5 months now. The number they keep giving people to call is just a voicemail. No one ever picks up and no one ever calls you back when you leave a voicemail. I have emailed them about 5 times I think maybe more. Someone emailed me back saying they will contact me. That was a month and a half ago. They are pretty much like a nonexistent company. Just in case you guys don’t know. You can go to HUD’s website and file a complaint about them for whatever issue you have that they are ignoring.

UPDATE: 12/07/2020 as you guys can see this company is making fun of the tenants. They reply to the complaints about them not calling back or answering phones with a reply asking to give them a call. If that is not them just laughing at tenants I don’t know what is.

I have called them just now and left another voicemail as they requested. I will update this review and let you guys know if they call back which I highly doubt.

The only reason I give a star is because of the efforts of the maintenance men. The handling of all issues from the management side has been horrible. From a hole in the patio for several months, to poor landscaping- there has been one issue after the other with little to no communication from anyone in the office.

Village Square — Glen Burnie, MD

My issues are far long to post here, so I’ve attached screencaps of our letter of intent to vacate to Village Square, along with the corresponding photos of the issues discussed. Unfortunately, I can’t attach videos to this review. If I could give this company and this place negative stars… I would.

Do yourself a favor and find somewhere else to live if you can help it at all.