iTHINK Financial

This bank is so rude and unhelpful . I worked so hard to fix my credit like they advised me to do for them to give me a lousy 500$ credit card increase .. my credit went from a 550 to a 705 . . I needed new tires for my truck that cost a little of 1,000$ my credit card limit is 1,000$ and the reason they wouldn’t increase my limit was due to previous utilization of my credit card however I was never late on a payment ..( when I first got my 500$ credit card I was not educated on how to properly use it but once I was I quickly corrected it) so the underwriter informed my Banking lady that she will not give me a increase for my credit card and to max out my card and buy my tires bc I’ll only be paying out of pocket 100$. Wait so your telling me how to spend my money ? And your telling me to max out my card you just increased haha. This bank is a JOKE AND if it wasn’t for my relationship with the staff at my branch I’d have a lot more to say. This was the most discouraging thing that has happened to me finically. I spent 8,000$ of my hard working money to fix my credit and then this happened. You’d think at a time like this they’d be way more helpful but NO

At times like this you would expect everyone to come together and try and help and be friendly with each other. The manager of this branch has been the exact opposite. I came to endorse checks that I received from my insurance company to a property I sold and no longer own (and therefor IBMSECU or iThink now) doesn’t own as well. The first day I drove there (35 min each way), I was told the manager isn’t here, and the manager on duty doesn’t have the keys to the stamp (What???). So I came back the next day, and after sitting for 40 min in the drive through I was told that I can only deposit the check in my account there after my wife endorses it at her bank since they have a lien on the house. I tried explaining that it’s impossible to have a lien on a house that I no longer own, but he could care less. Luckily I spoke earlier with Mary the branch manager at Cypress, who listened to me and made sure that everything gets cleared out. I saw in the parking lot for around 2 more hours (yes you heard me right) and finally drove back and got the checks … endorsed. The manager not only did not offer an apology but also seems like he still doesn’t care about anything. So Mr. Neil Lawson shame on you, and at times like this the true faces of people come out. You might have worked your way up to corporate latter while things were good but I hope that management reads this and know your true face. I would never recommend anyone coming to your branch, and I hope that people will treat you better than you treat them. Sitting for hours at the drive through I saw more cases of older people getting miss-treated, and just awful behavior all around.

Where do I begin huhhh. This credit union capitalize and stole money from me when a vendor UBER took advantage of having my acct info and charged rides I nevr took charged 3 different cards the same ride etc etc I had a legit dispute they denied no explanation when its OBVIOUS what this vendor done I complained outside they closed my acct and stole money from my payroll and soc disability ain’t that DIRTY LOW DOWN !

I was referred here by a member to get myself established despite being approved for credit cards and a car loan elsewhere I was denied both by this credit for no reason. I reached out to the CEO, contacted the bank directly and no one was able to explain to me why the CEO never responded or why I was denied credit here and approved by everyone else. If you’re looking for a credit union to set your life up again go elsewhere, very bad experience. Very bad experience.

I will say that closing the account I had a very good experience with one of the employees who even suggested they hire me to help them with their reputation. I feel like if I had just gone in -person to begin with, I would have had a better experience.

Worst Customer Service, doesn’t respond, unhelpful, unprofessional, and please save your time and do not choose this company. i’ve never seen any company be more disrespectful when you are the customer and face of this business.