Personalized Air Conditioning

Great people work there

Technician serviced three units (day late in incorrect time slot) and all three leaking after his visit. On one they recommended coil cleaning and after I had another technician out there it was obvious the unit didn’t even get serviced. I called & asked to speak to someone but never received a call back. On second try technician added duct tape as remedy on my 5 yr old unit. After this I had to call and cancel my annual contract and they still charged full amount after poor work and lack of communication. Not one apology or suggestions to make it right. Really disappointing customer service.

PERSONALIZED AIR CONDITIONING, INC
I can only share my personal experience with Personalized AC, but it is obvious in reading these reviews that my experience and opinion are the same.
I have been a faithful customer with Personalized AC since 2002.
I would no longer recommend Personalized AC.
Personalized AC has become rude, insincere and are gauging individuals.
Beware of the jargon used from a service call vs a maintenance call.
No where in their contract do they specify either
Obtain estimates from 3 or more Air Conditioning Services.

Technician charged $125.00 with the agreement he would look for a new board, even wrote on invoice this was the solution. One week after paying and after making many calls, technician said the entire unit must be changed. I called another company and they came and resolved the problem by connecting a universal thermostat. Now everything is working. Personalized Air Conditioning Inc. is definitely not trustful, not honest. Do NOT make the same mistake I made. Call anybody else, call people who are honest, not Personalized Air Conditioning Inc. who is just trying to make money by replacing units that don’t need to be replaced. And they denied refunding the money! They charged $125 to provide no solution at all.

There are companies that promise and actually deliver.. PAC is that company.. Jens, Craig, Marcial, you could not have been more professional, hard working, diligent and wonderful to have such an organized team…I not only recommend PAC, I think if all the folks in our area knew how good this company is, there would be no competition.. thank you.. thank you.. thank you..