Scan Design

Terrible customer service and product quality. Spent over $40,000 at this store on furnture yet nobody cares to resolve ongoing issues. Outdoor furniture piece is defective and growing mold after 3 weeks and employees could care less about resolving the issue. Plenty of other furniture stores in Boca with employees that actually care.

We entered the showroom and walked around for 30 minutes and never saw a salesperson
Their was a employee sitting at a desk ,looked at us and ignored us

Once the furniture is in your home they do not care about you. I bought a $5,000 office unit from them and after 3.5 months in my home an end panel ( that I am never near) had a defect in it. I called the store numerous times, sent 4 pictures of the problem (which they requested) and never heard back from them. After many more calls to them, a salesperson
( the one I bought from had resigned from the company) told me she would pass on my request to have the end panel repaired or replaced to her manager. I never heard from the manager so I called again and told them I was very upset. A few hours later a manager called who said she showed the pictures to her service department and she said that they said the problem was caused my my neglect and abuse. I told her I am 70 years old, spent my entire career in the furniture industry and would not neglected or abuse my furniture. I stated I have no children or pets in our home and I am never at that end of the unit. She basically told me to bad. I said how can you determine the problem without coming to my home to inspect the problem.

Bottom line I called a private furniture refinishing /repair company who came to my home today and they stated that this defect was on the top part of the end panel before I received it and it looks like the stores warehouse or installers filled it with wood filler and then repainted over that area and it did not hold up. This company took 3 hours to slightly sand down the defect on the top part of this end panel, repainted it by hand so they could match the coloring and graining to look like the other panels and then sprayed lacquer it with an air brush.

$350 later it looks just like the other panels on this office unit.

I will never and I suggest you never walk into that store. How they could say after having this unit in my home for only 3.5 months that I abuse it.

Shameful on their part.

Norbert was the perfect salesperson. Not pushy and found exactly what we were looking for.

Billy the store manager is AMAZING. Arianna was also so helpful in my choices and did exactly what she told me she would do…call back, send emails with pictures, etc… Beautiful furniture and great people!