Tesla

Couldn’t care less about any questions. Just left. There were two employees, male and female, who wouldn’t get off their computer and acted like I was disturbing them.

Horrible experience here, I came all the way down here for a test drive. and was told to leave because I didn’t have an insurance card. When I spoke to the the guy on the phone to schedule the drive he didn’t mention nothing about bring an insurance card. The man was extremely rude to me and said there’s nothing he could do. Trust me you don’t want to come here!

Not what I expected, I scheduled a test drive when I came in the same day taking time off work they told me they sold the car and can’t accommodate a model x test drive.

Speaking to the store employee he made it seem like it’s nothing and it’s not their fault they did not bother calling me in advance to reschedule.

The whole experience completely changed my mind about buying a tesla I already submitted a trade in and came in ready to buy.

For anyone expecting a higher tier service, based on my experience I would not recommend.

Update: The representative at Tesla (Boca Raton) insisted that it was not their fault the car was just sold in 45 Min since i scheduled online. (I scheduled online at 1:30PM for a 3:00PM same day appointment)

He was adamant that if i go online and try to reschedule it would not allow me to do so for the model x at that location. I have attached a screenshot from 3:54PM, almost 1 hour after my scheduled failed appointment.

In the screenshot, clearly their system still allows to schedule a test drive for a model x at their location for Monday, Nov 30th.

Undoubtedly a none welcoming and very unpleasant experience.

I own a Model X, Model 3 and ordered a Model Y. I went into the store with some questions regarding my order since i could not get ahold of the “Manager” Danielle who always seems to be busy or away when I call. When I arrived in the store, I saw the manager run into the back office, never to be seen again. I asked an employee to speak with Danielle. The employee was fantastic and nice, however, she could not pry Danielle away from her back room to speak with a long-term customer. After waiting over an hour to catch the manager leaving her office, I left without any of my questions answered. And don’t even get me started with the West Palm Beach location — I swear they unplug the phones there!

Great opportunity to take a look at 2020 Teslas and take them out for a test drive. Matthew was very helpful.