The UPS Store

This is THE UPS place of choice around here. Friendly, helpful, and efficient

Ryan is the best. The world needs more people like this guy.

This is the best UPS Store. Ryan makes my shopping process so easy. I have been coming here for 3 years now specifically because Ryan is so helpful

On Friday 8/21 between 3:15-3:30 pm eastern i visited this location and i will never return. I had a highly valuable heavy item that i carefully brought into the store to be shipped. Maria gave me a dirty look when i asked her i needed help to package a second box. Maybe a bad day?.. but i choose to ignore as i needed to get these items out.

To my amazement Maria proceeds to pick up the heavy fragile box and just drop it on the floor with no care. When i asked why did you do that she shrugged and said “no big deal” i advised her of the importance of what is in the box and she brushed it off as “whatever” and said “You have insurance right?”… another customer behind me said out loud “What a way to treat a package”.

UPS needs to evaluate the level of customer service there staff at this location is providing. My wife encountered a similar scenario at this location but i thought in 9 months they had fixed the poor performance. Apparently not.

I understand because of the virus you can only have four people in the store at one time. But you guys have got to figure something out for people who have prepaid packages. Making them stand outside in 95° weather when all they need to do is drop something off that’s prepaid is absolutely ridiculous and unacceptable-please get it together and figure out a safe and easy way for people to drop off prepaid items to you guys. It was very disappointing to see how disorganized everything was