Tire Kingdom

Worked with Jonathan at Tire Kingdom on a replacement set of tires. The service was awesome! The team here is super nice and accommodating. Plan ahead and expect to leave your car – it’s normal given the type of industry and how busy these guys are. The customer service was really top notch and I appreciated the respect they showed me during the process.

This was almost a 1 or 2 star review had it not been for my man Jonathan at the front desk. I watched this guy juggle answering phones, dealing with unhappy people, answering questions, dealing with haggling, trying to explain to people who don’t want to listen…and he does it all with a zen calmness that is honestly admirable. I am not this patient, and I don’t know many who are. Why would anyone want to give this guy a hard time?

My story:
After getting quoted for tire install and an alignment, I left my car in his care while I went on vacation. A couple hours later I received an email requesting me to approve additional charges. I called tire kingdom immediately. The guy (NOT Jonathan) who picked up my call was not zen, nor very helpful. I explained that I was already quoted and I had approved a price roughly half of what they were now saying the cost would be.
The man offered no explanation, other than something along the lines of “this is what we charge.” So I told him I’m not authorizing the work and to just leave my car alone. He told me too bad, the work was already done. I laughed and told him that sounds a lot like a Tire Kingdom problem, not a “my wallet problem”, and since I did not approve or sign anything that I wouldn’t pay. I’d talk to Jonathan when I got back in town to pick up my ride. There was no use arguing with the guy, who seemed a little too eager to continue arguing. I got off the phone wondering what his deal was. He must need a hug.
When I go to pick up my vehicle I was prepared for an argument. Luckily Jonathan was working. I calmly explained what happened, and he remembered me and admitted right away that wasn’t what he quoted me. He applied the appropriate cost and all was well. Apparently the other guy wanted to charge me for a “premium alignment” (whatever that means) and Jonathan corrected that. The price was fair, more along the lines of what was on the initial quote, and I had no problem paying it.
If it weren’t for Jonathan, I’d never consider another Tire Kingdom again. Instead, here I am leaving a 5 star review, which is fair considering the work was done fast, and the price ended up being fair.
And Jonathan is a rock star employee.
Great save, dude!

I stopped in yesterday had a brake issue going on with my company vehicle and upon inspection they found a coolant leak a and we were able to get it fixed before it became a major issue. Moe and Austin made sure I was taken care of and kept me in the loop beginning to finish. Very knowledgeable and kind. Hope not to be back for a while but if so these are going to be the guys I will deal with.

Came in to get new wheels and spacers mounted. Johnathan and the team were absolutely incredible. While waiting in the waiting area I observed an elderly woman who brought her car in for service, she was planning on walking home since she lived around the block when it started to rain. Johnathan got an umbrella and had one of the staff members drive her home so she didn’t have to walk home in the rain. Absolutely top notch service that you don’t find too often these days.

I had to pull into this location quickly because my tire had a bubble in it. Jonathan and the team took over and got the new tire so I could make it to my meeting on time. Also, worth noting, they have a great attitude!