Velocity Factor – Automotive Performance Shop

I’d like to “second” the one star review by Gardy Philewood wherein he indicates that Velocity Factor only cares about “the money”! I contacted Felipe and told him my problem, asked if he could fix it, and he said yes, bring the car down for him to inspect. I drove an hour round trip.

Felipe gave the car a quick glance, said he knew what I needed and that a written estimate would be sent to me by email within the hour. I never got the written estimate that day. I sent an email the next day asking about the document. No reply. I left a phone message with his crew the day after that. No return call. I called a few days later, still no courtesy of a return call.

Then I decided to go online and found the part I needed was only $45.00 or so and a quick install of 4 screws so my retired criminal investigator mind told me Felipe looked up the part, saw how cheap it was and decided it was not worth his time. Therefore, he didn’t have the courtesy to email or call me to say it was a job he could not do (or rather did not want to do). Since I am a two time previous customer, you would think as an accommodation he would have done the job for me, or again, at very least, had the professionalism and courtesy to return one of my messages or take 3 minutes to write me an email.

Advice: If you have a small job or want to be treated with respect …. GO ELSEWHERE!

Its rare to find a place with honest mechanics and great customer service at an affordable price, but this is exactly what I found at Velocity Factor. Best shop I have taken my car to so far. Their prices are unbeatable and their mechanics are highly skilled. Velocity Factor performed regular service and installed a good amount of parts on my Audi. All went flawlessly! They seem to me to love their job and perform it with pride and passion.
I highly recommend this shop to anyone no matter their vehicle needs (VF seem to do everything from tires/rims to engine rebuilds)!

Brought in my 2014 Hyundai Veloster Turbo to get tuned. My vehicle has a locked ECU and is very difficult to tune. The guys at velocity Factor took care of me unlocked my ecu. And tuned my car for me all within 2 days. They answered and every one of my questions in detail, and explained to me how everything works. As well as video documented the entire process for me. The day after my tune they also hooked me up with a forge blow off valve as well. And inform me on how to install and set it up. Their pricing is beyond reasonable and the work ethic and products that you receive are more than worth the price you pay. I would highly recommend these guys to anyone who’s looking to get work done on their car whether it’s a tune or otherwise

If you care about your car, take it to velocity factor. They are the perfect shop. I take my car there for everything whether it’s new wheels, a tune, to something as simple as an oil change. The owner Felipe is a super great guy who takes care of your car as if it’s his own. The staff and all the workers there are super friendly as well and do amazing work. 5 stars, definitely recommend you stop by and check them out.

Velocity Factor is the BEST, most legit performance shop that I have ever worked with. Everyone at Velocity Factor that I have had the pleasure of meeting are so friendly, knowledgeable and accommodating. Not to mention, their show room is amazing!

Any time I need something done/fixed on my car, I come here and only here. They have incredibly fair prices, especially considering the amount of time, love, and energy they put into every car. Also, I don’t know a whole lot about cars, but every time I bring mine in, I learn something. So, not only does my car get super well taken care of, but I leave with a bit more knowledge every visit. YOU CANNOT BEAT THAT!!

Whether it’s serious work or just routine maintenance & repairs, Felipe and his crew are going to get the job done and they’re going to get the job done right!

To Felipe & crew – Thank you guys so much for everything.