ADT Headquarter Office

I’ve had ADT for the past 1 1/2 years at 2 of my business locations. I was sold on the service because I was told I could remotely manage users. Not only has this function never worked…there has also been a continued bug that creates THOUSANDS of default “panel users” in the management interface that creates hundreds of pages of false users that have to be deleted one user at a time. I’ve got tons of emails with ADT from the past 18 months and had many service calls and technicians out without any improvements. “Must be the firmware” is what I’ve been told every time. Today a technician came out and actually put new panels in both locations with different firmware and…..the issue still is not fixed. The service I bought and paid for 18mo ago, and have been paying for monthly, has never worked…ever. I asked about the “ADT Guarantee” they give you that says if they can’t figure out an issue within a few months of installation that they refund the customers money. Well, I never even got a response to that email as the District Manager will no longer communicate with me. HORRIBLE customer service….on a scale of 1 to 10 they get a flat 0.

Avoid Blue by ADT because this company is unethical and dishonest.

1. Advertisement fraud. The advertisement states you can stop the monitoring service anytime, but the company charges me $800+ for “early termination”. I offered to send back all equipment in almost new condition but they only want money.

2. Contract fraud. Before I bought the products, I was not informed about a fixed contract term. Only after I completed the purchase, they emailed me a contract. In the 20 page contract, they sneaked in a “36 month fixed term” in tiny prints. This is intentional fraud and very unethical.

3. Defective products. On 10/23/2020, I spent 2 hours and 9 mins with three customer service agents to try to make the system work, but none of the cameras can be set up. Because the products have so many defects, I asked to cancel the contract, but the company forces me to pay them $800+. It is unlawful and unethical to force customers to pay for useless products!

ADT Inc does not value their customers. Customer Service is a unprofessional and will hang up on you when you ask them question like why my install is cancelled when I confirmed it…click….I call back “why did you hang up on me. Can I speak to supervisor?”….click.

To Mr. Jim Devries, CEO. Sir, you stock price (NYSE: ADT) is overvalued. Sir, you customer service was excellent in Houston, TX back in 2016. Now, your customer service is decaying cow manure.

To the everyday little people consumers: look into Simplisafe, Vivint, and PointFront. Nope, I do not for these companies.

Buyer Beware! This company engages in fraudulent billing activities. After years of having ADT service, which was generally expensive but otherwise satisfactory, I moved to a new state and called to cancel my service. The following month, I saw that I was auto-drafted for the next month and called the company to find out what happened. I was told that there was no record of me calling and cancelling. I thought that was very convenient for them, so I cancelled a second time and got the tech’s name and a confirmation number. Lo and behold, the next month I was charged again. When I called this time, I was told that “it takes 30 days to cancel an account” and I was being billed for a month and a half after I cancelled because “that’s how long it takes to cancel an account”.

Obviously, this is a terrible business practice and total nonsense. At no other time in my life have I ever cancelled a utility and been billed for the next month. Never. That’s ridiculous. Plus, I’m sure if I didn’t notice it, the same thing would happen every month for the rest of my life. At this point, all I can do is dispute the charge with my bank, file complaints with the Better Business Bureau, and warn other unsuspecting people on sites like this.

What’s worse, I get harassing calls and front door visits from ADT all the time trying to get me to sign back up, despite telling them each time that I have no interest. It’s like a cult that one can’t really ever escape…

This has to be one of the worst security company ever. I moved to Florida in 2013 and had a break in my house. I called to install ADT system. The first two years were great. However, I am not sure if there were a change in management but the system was ran carelessly. I did not feel safe with ADT monitoring. Many times my system glitches and no one from ADT was aware my system was off line, until I would call to ask for technician to come fix the monitors. The pest control personal came to my house and triggered my alarm when I was at work, not only did they not call me to alert me my alarm was going off, no local authority were ever dispatched. I have spoken to several customer service personal from ADT and each have a “ reason” why the system “glitched”. At one point they reduced my bill to $15 a month to build customers relations. After years of struggle with ADT horrible service. I decided to cancel service only to be charged a cancellation fee over $500 .
I asked on several occasions to speak to someone from cooperate, I was told they would reach out to me within 24hours. No one ever called me. Now that I have canceled my account ADT collections harass me almost two times daily for payment. They should have their collection department monitor customers home, at least one would be assured to receive a phone call.
This company does not provide any type of security. In fact with ADT the only thing you are certain of is NOT being monitored.