Aspen Air Conditioning

Called this company and they came out next day, dealt with Kurt he solved all of our problems. He was extremely professional and clean! Arrived on time was very patient and helpful. I would 100 percent recommend him and this company! My ac is back up and running and I am extremely satisfied!

In a word, unreliable. I scheduled an appointment for an AC tune up ~2 weeks ago. At 930am this morning I received a voicemail stating that my appointment was canceled because I didn’t confirm. Unfortunately, I never received a request to confirm. I called back and the individual I spoke with stated that she “might” be able to fit me in today. I reminded her that I had an 8am-12pm window blocked for them. They never showed up and I booked another company.

In response to the owner’s offer to “make it right”:
I stand by the review above. There are a large number of HVAC companies in the area and you lost your opportunity to earn my business when you failed to show up.

i had a problem with heating . The nest would not let me change to heat. I called the company and they sent a technition the same day. in walked aKurt a person who has truly restored my trust and integrity in people. not only was he the best tech guy but Kurt is a person who truly cares and has compassion for his customers. I give him 10 stars

I have a super sensitive unit that at least once per week I have to drain water from the valve or the nest gives a error message and the system shuts down. I have made now FOURRRRR appointments where no one comes. No one in management comes to the phone to answering to the terrible service, they constantly tell you there is no notes or record of the appointment, and they magically find one they have the wrong issue you called about. MY SYSTEM IS LESS THAN 1 YEAR OLD!!!! I have yet to even have an inspection. TRASHHHHHHHH SERVICE. DO NOT USE!!

Called Costco to have an estimate for a new air conditioner installed. A salesperson from Aspen came to my house to assess my needs and provide me with an estimate. After a hour and a half of a presentation and measurements, the salesperson was not able to answer questions about the system or my needs. Wanted me to decide on what system I wanted. When I did not give him a definitive answer, He called his manager to discuss our conversation to try make the sale. This company uses high pressure sales tactics and is not transparent as they do not answer questions about the equipment, the installation, or additional equipment that may be needed. What a waste of time. Disappointed with Costco for using this company.