Mavis Discount Tire

Took my car in to fix a slow leak in my tire. The nail didn’t puncture my tire so they just removed the nail and didn’t charge me anything. Very honest and their prices already beat competitor prices. Highly recommend.

Stay away from these people unless you like being lied to and ripped off.

My wife purchased 4 new tires from here back in August of 2020 so we are well within our warranty (by over 10k miles too). My wife had a tire fail on her and they did not honor the warranty. In my opinion the tire looked like it failed due to a defect. There were no foreign objects in or out of the tire and there were no abrasions from impact. It wasn’t just some hole either; it was an irregular and jagged split from the outer edge leading down the sidewall. I questioned the possibility of a defect and the response from the manager’s own mouth was that “manufacturer defects can only happen within the first few weeks.” That is an absolute lie and when I challenged him on it, he walked away from me and told me that he was done dealing with me.

A little about me, I had spent many years working in a tire shop as well as regular shops as a mechanic; I know an ambiguous situation when I see one and this was one of those cases. These guys could absolutely have aired on the side of good faith and at least used a pro-rated warranty claim to replace the tire at no risk to themselves or their shop’s integrity. Instead they took the low road and took advantage of my wife’s ignorance, forcing her into another tire at full price (unfortunately I was not there for the initial transaction).

Also worth noting that we had a puncture repaired on a different tire a couple of months back from a screw that we happily paid their full price for so I’m not so foolish as to think we deserve a free ride for every nuance we encounter.

Another fact is that when we initially come in to purchase these tires, we had already created an estimate using their website but when we got into the store, they tried to charge us a higher bottom line price per tire until I pulled up their advertised price on my phone. There were no stipulations on size/model/dates etc that would have affected the price, they just tried to rip us off. I should have turned around then but I made the mistake of assuming positive intent on their part.

TL;DR

These guys will rip you off if you let them.

My Jaguar’s check engine light came on and wouldn’t drive over 10 mph, so I brought it to Mavis in Boca. After fearing the worst, I received news that everything is fine and the cars computer just needed to be reset. They could have told me anything and I’d believe it but they were honest and only charged a small diagnostic fee. Really appreciate the time and honesty! Thank you!

On a long trip and had a blowout along the highway, changed into temp spare tire and just made it to Mavis less than 30 minutes before closing. They had multiple options in stock and had us in and out in about 20 minutes. Sensors were reset and spare and jack were neatly tucked back away into compartments where they belonged. Not the prettiest place from the outside, but in my experience, it was a courteous, clean and tightly run shop. Nice guys. They were life savers.

Had a tire blow out and couldn’t use the spare because did not have wheel lock key to get the lug nut off. Was able to get car to Mavis and they worked quickly and got the wheel lock off and replaced the tire. Thank goodness for them since its New Years Eve and they are still working. Customer service is top notch. I highly recommend them.