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My experience with my photo has been excellent! They truly back their satisfaction guarantee.
I was not satisfied with the photo in glass and reached out to them. Right away, Jesyca contacted me and assured me she would take care of everything. She resubmitted photo to production in a timely manner, and the result? A work of art…
Thank you so much Jesyca for all your effort. My photo now has a long term customer…
I placed an order and the they stuck the picture on the outside, HORRIBLE WORK. I HAVE TRIED TO REACH THEM AND NO ONE REPLIES! NO NUMBER TO GET A PERSON, THEREFORE WHEN A COMPANY DOESN’T PROVIDE PHONE CUSTOMER SERVICE IS BECAUSE THEY ARE HIDING AND KNOW THEY ARE STEALING FROM CUSTOMERS! ***DO NOT ORDER FROM THESE PEOPLE!***
Ordered for Christmas before the guaranteed deadline. One month out, I started to worry and wanted to followup in case I was going to be the only one at the family Christmas party without gifts. We have a limit and we live in a remote area so it’s hard to find something nice here. The first red flag should have been that they had no phone number listed. The second was that I got an auto reply and never a followup afterwards. I attempted several more times to get a response. I am now out the money for the gift and now I have to spend even more money than the $120+ spent on the gifts mailing them all over the country. Quality also wasn’t impressive. The worst part of all of this as everyone makes mistakes but the total lack of communication tells me this is a company I would never shop from again.
Very poor customer service. My wife ordered an ornament on 12/2, her credit card was charged but the order has not shipped. She sent an email regarding the order on 12/10 and, so far, no response. She tried calling them today using a number found, not on their website but on her credit card statement and it went to a recording with no way to speak to anyone. She just sent another email today and if she still does not get a response we will dispute the charge with the credit card company. Stay far away!
BUYER BEWARE! There are A LOT of complaints on the BBB website. This company has no phone number or address listed on their website. The only way to contact them is through email. I searched for info on the company and finally found an 800 # but it was only a recorded message saying if you needed to contact them then send an email. You couldn’t even leave a message! Very shady practices! I placed an order on 12/1/19 and they immediately charged my credit card. I haven’t heard a peep from them since!