Orangetheory Fitness

My friend and I are students at florida Atlantic university and went to a free class together. I did not enjoy it as much but she signed up and they claimed it was a month to month membership basically persuading her to sign up. They never said anything about a two month minimum. She got a call today’s telling her she had to pay for another month meanwhile she was never told that. This plaice has horrible customer service and everyone is very rude. I do not recommend signing up because they are very misinformed and do not care about there customers at all!

Absolutely HORRIBLE customer service and unclear when I signed up for my membership. The minute I walked in there I was so excited to start my fitness journey and one male manager was waiting outside for me in order to persuade me to sign up. He claimed there that I could cancel whenever I wanted to and I was tied down to nothing. I always ask many questions to ensure I know what I am getting myself into. I signed up because they seemed very promising. BUT when I realized this class was not what I wanted, I called the SAME day and wanted to terminate my membership for the next month. They ensured me that everything would be fine and I would just sign the termination papers which I did my second class and everything would work out. Today, I got a call about 30 minutes ago saying I had to pay the next month and was so confused because I was not told about this when signing up and I even made sure to terminate 30 days in advance which they told me everything would be fine!!! I went to exactly 2 classes because I did not enjoy it which is why I wanted to terminate my membership and the manager, Margo was very rude and harsh on the phone only caring about the fine print of the papers, meanwhile I was told something completely different in person. This place obviously only cares about the money. I was very upset because I basically wasted $200 and I am a college student at FAU who does not want to spend that money on something I do not use. At this point, I was forced to pay but I am more upset about how I was treated, talked to, and misinformed. I will never go back here and I recommend finding another gym with people who actually care about their clients. Very upset.

I love OTF! I’ve been a member for 5 1/2 years and I don’t think I’ll ever get tired of this workout. I love that every class is a complete full body workout with the perfect mix of cardio and weight training. No two classes are structured the same so it never gets monotonous. Highly recommend if you’re thinking of giving it a try!

For a mom with a career and two toddler boys its not easy to find the time to work out. OT has made it so easy with their early classes. The coaches are super motivating and helpful. So happy I decided to join 3 months ago.
Thank you to all the staff and coaches who work so hard in keeping the gym a clean and welcoming environment 🙂

I was really impressed with how polite and professional the staff were when I came to my first introductory class. Their energy and enthusiasm are off the charts. I’ve always attended traditional gyms but this kind of workout is unlike any workouts I’ve ever had. Nothing but great things to say about this group and location 💪🏻 If you haven’t been you’re missing out!