Steve Madden

Very friendly and professional

Horrible!!! I ordered a shoe in this store for my wedding. The lady said i can pick that up the next day, it wasn’t there of course next day but 2 days later. They were different height, I couldn’t even walk in them. I took it back they said they order another one. I’ll have it in 2 days… I was waiting 5 days and i got 2 left shoes!!!! Next day, in the morning I had to go back again and try to find one normal pair of shoes!!! So much time i spent with this procedure, so much stress because my dress was made for that shoes so I needed that. They don’t even know what they’re doing! My 2. pair of shoes came from New York and they sent 2 lefties!! Still can’t believe how many times I had to call them and go to the store! Last time I was there the lady said they will call me or send me e-mail or just say something! Nothing happened! I’m so disappointed! I’ll never buy Steve Madden again or anybody who knows me!!!! 8 days nightmare before my wedding!!!!

Walked in in my work clothes, was not even acknowledged by the staff. After waiting around for almost 30 mins, I decided to walk out of their store. Terrible customer service, I’d rather buy online and save myself the trouble. This store has lost my business forever!

WOW! Is customer service a thing in this Steve Madden location? All I am going to say is Steve Madden is sold everywhere now, shop elsewhere. They are quick to ring you up but when you need actual help, there is no one to answer a phone. The girls here are very unprofessional, I get better customer service going to TJ Max where you can also find their shoes for a better price with better service!

I ordered a pair of shoes online and when I received them I found them a little tight, I called the store on two different occasions and asked if they had my size and they said they did. I called them AGAIN to ask if they still had it and they said they did and told them to please put I aside because I was on my way, when I got there they told me they only had one shoe and couldn’t find the other one. The girl didn’t seem to care or understand that people’s time is important. Very unprofessional and no communication amongst them.