If I could give a zero, I would. I have never written a negative review on any company every before in my life but this one takes the cake and needs to be written.
Due to Covid, I have had a nightmare of a time trying to open a new business bank account. The hours of the bank being open are limited and if you work a full day, getting into the bank to do anything is a struggle. I took off on a Monday to get much of this type of errand completed. I went into the bank and the manager, Dara Kane, who has been with Suntrust for 17 years and will now be Truist, (which I will make sure to write my review again if in the event this one gets deleted due to Suntrust going away to merge with BB& T), helped me to get my account opening completed. She was as nice as could be while I was there. She explained that it would be about a week for my card to show up and so not being able to see my account online yet, or have my card, I wanted to make sure my funds were there and get my online banking up and running.
Days later, I left work early to get to the bank by 3:30 to get my online banking up and running so I could see my funds and set up some bill pay. Dara was busy and no one else could help me so I waited for Dara until 4:15 before she and her associate (who was rude to me the first time I walked into the bank) rudely with an attitude said she would be about an hour (mind you the bank closes at 4 pm) with the client she had in her office. Needless to say, I am closing the account and taking my business elsewhere. An attitude from a bank manager… Dara Kane, you are a horrible person, let alone a manager. No one should wait 45 minutes to get an attitude coupled with a lie. You wanted to leave when you were done with the client you were wrapping up with. Horrible.
Thomas GutzlerJuly 20, 20173:41 pm
Sketchy bank tried to seize my funds due to some sort of scam