TUMI Store – Boca Town Center

Top customer service !

Love the TUMI bags, we have several. We had an issue with a strap with one of them and the company replaced the whole thing and even with an updated version of our bag. You certainly do get what you pay for. Great customer service, thank you Michelle from TUMI customer affairs for a fast and painless solution provided. Highly recommend the bags and the company.

One of my favorite stores, nice and quick service at this location

If I could give zero stars, I would. NEVER buy Tumi luggage. You overpay for the bags because of the warranty. Well, the warranty is bogus. I sent my bag back after 2 years of VERY LIGHT travel, it was never checked, only to be told it was out of warranty. It would cost $240 to repair my $400 carry on that needed new wheel assembly, new bumpers, and new side handle. I will be happy to by Travel Pro who stands behind their product. DON’T BUY TUMI !!

This is my favorite Tumi “Regular” store. Every sales rep is always extremely friendly and helpful. Sometimes I’m not even making a purchase and simply bringing a Tumi item purchased somewhere else to be monogrammed. Best in South Florida!!